Shipping & Returns
GeneralIf you are unable to find the information you are looking for, please contact one of our Customer Service representatives and we will help answer your questions.General Communication & B2B: info@minoar.comSales & Customer Care: store@minoar.com
ShippingOrders are delivered by DHL Express worldwide with tracking information. After your purchase is processed you will receive an email with your tracking number and information.We offer free & express shipping on all orders via worldwide DHL Express & DPD (Germany and Austria) courier partners.• Worldwide Standard DHL delivery: 5–8 work days – Free of Charge• Worldwide Express DHL delivery: 2–4 work days – €20• DPD Germany & Austria: 3–4 work days – €15Orders are dispatched within 1 to 5 days (during busy periods) and delivered with DHL Express unless otherwise stated. Deliveries take from 1 to 3 days depending on your location when dispatched with DHL Express.
Taxes & DutiesVAT Included: Custom Taxes & duties are included (outside European Union).MINOAR aims to provide best customer satisfaction and all taxes & duties are included in the price of the goods you purchase. Custom duties, taxes and fees are included in the stated prices for all countries outside European Union. If for any reason taxes or fees are applied to your delivery parcel, please contact us at info@minoar.com and provide us the relevant waybill/documents for your purchase.
Returns & ExchangesWe want all our customers to be satisfied with their experience at MINOAR. Should you for any reason be unhappy with our delivered goods, you have the right to return or exchange the purchased items within 14 days after the arrival of the goods. Items must be returned in the same condition and state as received.Shipping costs for returned items for a refund are covered by the customer. When items are returned for exchange, shipping costs are covered by Minoár.The return & refund cost is a flat rate fee of €20. The return for exchange is free of charge globally.All deliveries back to Minoár are done by DHL courier service to guarantee safe and swift return.Please contact us at store@minoar.com to begin your exchange or return process.
Return Process1. Email us at store@minoar.com to clarify whether you wish to exchange or return items.2. Provide us with information which item/s you would like to exchange/return.3. Next we will prepare the return waybill and documents for the return package.4. Once we email you the return waybill, kindly arrange your parcel courier pickup online at www.dhl.com or leave the return package in the nearest DHL drop off service point.5. Remove all previous labels and prepare the new pick up label to your package.6. Pack the return items only in DHL Express flyer bags – such bags can be provided by DHL representative courier or at your local DHL drop-off service point.7. Once we receive and examine the items, we will process any further steps (exchanges or returns).
PackagingEvery item is dispatched inside our signature garment cotton strap bag with the Minoár logotype at the center. It doesn't matter how many items you have ordered, each item comes inside its own pouch. They are different in size depending on the item measurements and volume.